We offer easy 30-day returns on all eligible products. Visit our Return Policy page or contact support for quick assistance.
Return Policy
At ShopJetsu, we want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return. To be eligible, your item must be:
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In the same condition that you received it (unused, unworn, and unwashed).
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In its original packaging with tags or labels attached.
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Accompanied by a proof of purchase or order number.
Return Process
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Contact our support team at shopjetsu@gmail.com with your order number and reason for return.
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Our team will review your request and provide the return shipping address.
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Once the item is received and inspected, we’ll process your refund.
Return Fee
A $10 processing fee will be deducted from your refund to cover return handling and restocking costs.
Note: Original shipping charges (if any) are non-refundable.
Refunds
After your return is approved and inspected, your refund will be issued to your original payment method within 7–10 business days.
Non-Returnable Items
The following items cannot be returned:
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We’ll send a replacement or issue a full refund at no extra cost.
Need Help?
For any questions regarding returns or exchanges, please contact us at:
📧 shopjetsu@gmail.com
